Grand Riviera Princess Hotel - Playa del Carmen

Prolongaci¿N 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Grand Riviera Princess Hotel - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in rooms

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Dining room

Snack bar

Shuttle

City shuttle service

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Heated swimming pool

Overview

The excellent Grand Riviera Princess Hotel is a 5-star property within proximity of 28 de Julio Square, Church of Guadalupe and 5th Avenue. Grand Riviera Princess Hotel has been welcoming guests to its elegant rooms since 2007.

Grand Riviera Princess Hotel is located near by the magnificent white-sand beach. The venue is 7 km away from the city center.

Shoppers will appreciate shops and a market at a short distance from the hotel.

Grand Riviera Princess Hotel lies within 45 minutes’ drive to Cancun International airport.

Rooms

Grand Riviera Princess Hotel offers 672 guestrooms appointed with coffee/tea makers, high-speed internet, a minibar, an in-room safe and a kitchen with all the sights of Playa del Carmen within easy access. Some rooms have the garden view. They have an Italian interior.

Eat & Drink

There is a dining area for guests to enjoy their meal. Guests can dine at the renowned on-site restaurant serving Mediterranean-Asian cuisine. The Poolside bar serves alcoholic drinks and features live music, billiards and a terrace.

Services

The facilities as a barber shop, a safe deposit box and currency exchange are offered for guests.

Relax

On-site spa facilities include a spa area, a health club and a Jacuzzi. Reflex massage, steam baths and Turkish bath are also available. Aerobics classes, aqua fitness and a gym as well as beach volleyball, kayaking and scuba diving are provided on site.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   672.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Non-smoking rooms
  • On-site parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Kayaking
  • Wind surfing
  • Diving center
  • Scuba diving
  • Sailing
  • Banana boat
  • Water skiing
  • Motor board
  • Tennis court
  • Football
  • Basketball
  • Volleyball
  • Bocce
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Archery
  • Aerobics

Services

  • City shuttle service
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Projector
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Pool view
  • Lagoon view

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub shower combination
  • Steam shower
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children may stay at the price of 25 % of the room stay per person per night in an extra bed. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Grand Riviera Princess Hotel - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Prolongaci¿N 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    7.0 km
Airports
  • Cancun International (CUN)
    43.8 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    672

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenGrand Riviera Princess

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Club Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Grand Riviera Princess photos Room
Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Villa
Lagoon view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Villa|Villa Laguna Romance Adults Only

Grand Riviera Princess photos Room Laguna Villa Suite
Villa Suite
Lagoon view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Grand Riviera Princess photos Room Platinum Suite
Suite
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Single beds

  • Check Prices
Room Description:

Suite|Platinum Suite with Jacuzzi on the Terrace

Grand Riviera Princess photos Room
Family Single Room
  • Max occupancy:

    5 persons

  • Bed type:

    1 Single bed, 2 Single beds, 1 Double bed

  • Check Prices
Room Description:

Standard|Family Club

Deluxe Suite
  • Max occupancy:

    2 persons

  • Check Prices
Grand Riviera Princess photos Room Junior Suite Deluxe Swimout
Deluxe Junior Suite
Pool view
  • Room size:

    55 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

Junior Suite|Deluxe Junior Suite with Jacuzzi

Grand Riviera Princess photos Room Junior Suite Deluxe
Luxury Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite Luxury

Grand Riviera Princess Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • 5th Avenue4.6 km

Monuments and Landmarks

  • Church of Guadalupe4.3 km

Local attractions

  • Cenote Chaak Tun4.3 km
    Av. Juarez, Playa del Carmen
  • Cavernas Chaaktun4.3 km
    Playa del CarmenMexico
  • Temazcal Natura5.4 km
    Monte de los Cibeles, Playa del Carmen
  • Whale Shark Tour4.3 km
    Playa Del Carmen-Isla Mujeres -Holbox
  • Sian ka'an Jeep Tour Expedition5.4 km
    Monte de los Cibeles, Playa del Carmen
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    672

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenGrand Riviera Princess

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Hotels nearby
Cities nearby

Grand Riviera Princess Reviews

Guest reviews are submitted by our customers after their stay at Grand Riviera Princess

Average guest rating

8.4out of 10
Superb
Based on 83 reviews

Rating by category:

Location
9.3
Rooms
10.0
Service
10.0
Value
8.0
Dining
10.0

Guest reviews

  • Group of friends
    8.8

    This hotel is a great hotel.... The size of a small village. The restaure la vachiera is amazing and thaats the only one that I have done... So I guess that the others are quite good. The only problem is the taxi to move from the hotel, they are puting the price up since they are not allow to come at the entrance of the hotel... So you will pay 20% more than normal rate without any negociations possible ! I loved the place

  • Couple
    9.2

    the facility and staff were great.

    it is not as close to town as one would like. the hotel shuttle to and from downtown is very complicated. Signing up for dinner or activities is an activity in itself. The photos of the Platimun Room shows a hot tub on the balcony - there was no hot tub on the balcony. It is far too difficult to make dinner reservations where you want - this should be planned in advance (way in advance).

  • Couple
    8.8

    The hotel offer totally everything its huge lots of space lot of bars great food best choice....rooms huge balcony big....beach very nice sea clean....its great choice to get spoil:))and just to relax.Make sure you take trip to Playa de Carmen city.....offer great shoping. And if you crazy enough take a car and go to Calakmul, its very long way for sure but totally the best biggest no people around you can climb totaly up on pyramide and you will see top of the world:)

    Huge hotel resort like this should offer hotel transfer to airport...but you have to pay taxi.....

  • Older travelers
    10.0

    A totally relaxing holiday Staff really friendly and could not do enough for you

    Would have liked an air conditiioned lounge to sit in at night

  • Family with children
    7.0

    It' s the good hotel, but the beach it's not beautiful.

  • Single
    8.2

    Very beatiful hotel, great food, very friendly staff.

    A bit far from the city center. Taxis to and from quinta avenida are a bit expensive.

  • Couple
    7.8

    The room is beautiful, as are the grounds, pools, and restaurants. We loved to meal options each night, though the food was not fabulous.

    The food was not great and the drinks were very watered down and low quality.

  • Couple
    8.2

    the room was nice and clean. the concierge was very helpful. also, the food was very varied.

    the first one is that u have to pay 20$ to get a wifi access. the second is that there is not even a hot-tub/sauna for free use. you have to pay for the spa.

  • Family with children
    7.4

    Food was good and facility is constructed in a nice way

    It was too expensive hotel is built on a big area so walking between areas takes a long time rooms have a "damp"smell

  • Couple
    5.0

    Nothing really. We wanted to try a all-inclusive for a few days. Hopefully it was only two days and for sure we'll now avoid such resort hotels in the future.

    Check in / out are just horrible. You really feel like livestock from arrival till departure. Consider this hotel as a jail for which you have to pay. It is far from everything / site to visit and it is hardly feasible to get out of this resort for an excursion (and pricy). Hopefully we were in car and we helped a few people met on site to escape this prison for a few hours. Be sure everything is checked when going out/in the hotel using your own car. I felt we had to pass the custom each time you are using your car. Restaurants are all inside and air conditionned (nothing outdoor). In addition while restaurants are not fully booked (around 30% of capacity during our stay), the hotel staff will refuse your booking unless you pay to register. Room smelt mould and again, we are far from a 5-star hotel services and comfort. All in all, people sho'd seriously consider the purpose of their trip before booking this hotel. If you objective is a 12h per day drink in the hotel pool, then why not (but cocktails are so so) if you want to discover the area then you should avoid it at all cost. You ll have better services, comfort and value for money by booking traditionnal hotel and having the restaurant separately.

How to reach hotel

hotel Grand Riviera Princess Hotel - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Prolongaci¿N 5Ta Avenida Mza 20 Lote 006, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    7.0 km
Airports
  • Cancun International (CUN)
    43.8 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    672

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenGrand Riviera Princess

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge